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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Mike Wells

March 13, 2025

1  out of  5
rating by Mike Wells
"Service has went down at this branch. There was a guy there named Matt who was good when I first started my policy few years ago. Performance has declined over time. Too slow in adding and remove vehicles. Lady gave me excuses as to why it takes so long. I want performance not excuses. I have 5+ vehicles and I’ve moved them all over to another insurance provider where you can add and remove vehicles online in minutes. Without having call in and wait 10-15 days."
We responded:
"I’m sorry that you feel as though you were underserved. We are truly sorry that it took longer than you are used to for the vehicle to be removed. We will did everything as fast as we could in our office including submitting the policy change as soon as our office opened and we got your message. We were waiting on our underwriting department to complete the request which has been done as of this morning. We are always here to talk on the phone about any issues that you have, and we will always do whatever we can to take care of our customers if we are made aware of concerns. We appreciate you choosing us to help you with your insurance needs during your time with our office and would be honored to help you again in the future. "
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Lynneth Johnson

March 10, 2025

5  out of  5
rating by Lynneth Johnson
"Megan is hands down the best! You can tell she’s not just there to do a job , but she actually cares about the people she helps. She’s super genuine, great at what she does, and takes the time to build a real relationship instead of just treating you like another client. She's patient and makes everything easy to understand and wants to help, which is super rare to find. She's an absolute gem! Huge shoutout to the Rachel Abbott Team for having an incredible person on board!"
We responded:
"We love Megan too! She is a great part of our team and we are lucky to have her. Thank you for leaving suck a kind review. It means so much to us! We are lucky to have such wonderful customers to take care of of just like you ❤️"
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Sarah Shinsky

March 9, 2025

5  out of  5
rating by Sarah Shinsky
"Everyone has been so responsive and helpful!"
We responded:
"Thank you Sarah for leaving us a compliment! We appreciate you and look forward to helping you for years to come! "
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Madison Garrett

March 8, 2025

5  out of  5
rating by Madison Garrett
"Working with Rachel Abbott’s team has been a smooth and easy process. They were extremely kind and helpful answering all of my questions. Would absolutely recommend!"
We responded:
"Thank you Madison! We are glad you chose us for your insurance needs. We look forward to helping you for years to come! Call, text or stop in if you ever need us or have a question "
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Jonathan Elolf

February 28, 2025

5  out of  5
rating by Jonathan Elolf
"Made the process of setting up my new vehicle a breeze. Great customer service!"
We responded:
"Thank you Jonathan! Thank you for taking time to leave us a compliment. We appreciate you choosing us as your insurance company and look forward to helping you for years to come. "
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Jake Brungardt

February 13, 2025

5  out of  5
rating by Jake Brungardt
"I called today for a quote for a new vehicle I am getting and Megan was the most wonderful and very knowledgeable. I been with The Rachel Abbot group for years and this was a pleasure as always and Megan got me the quote and updated my insurance policy."
We responded:
"Thank you Jake!! Megan is a wonderful part of our team! We are so glad we have helped you for so long and we look forward to helping you for years to come. "
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Sherry Hall

February 3, 2025

5  out of  5
rating by Sherry Hall
"everyone here is knowledgeable and helpful! if you need a new insurance agent i highly recommend Rachel Abbot"
We responded:
"Thanks sherry! You are a valued customer in our office! We are here if you need us! "
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Patrick Shehan

January 31, 2025

5  out of  5
rating by Patrick Shehan
"Rachel Abbott reviewed all of my policies, fully explained each part, and suggested issues I may want to change. She was extremely helpful and knowledgeable, and took all the time needed. She, and her Associates, are wonderful to work with regarding all types of insurance."
We responded:
"Thank you for taking time to leave us a review Pat! We appreciate you and thank you again for trusting us with your insurance needs! "
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Alex Shada

January 30, 2025

5  out of  5
rating by Alex Shada
"Rachel has a fantastic team. Brittany made the process painless and easy while answering all of my likely annoying questions."
We responded:
"Thank you Alex! We are so glad we are helping you with your insurance! Your questions are never annoying to us 🙂"
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Katie Donnelly

January 13, 2025

5  out of  5
rating by Katie Donnelly
"Rachel is an exceptional professional to work with! Her expertise is second to none. She is kind, patient, knowledgeable and flexible! Rachel made sure I understood everything and did what was best for me and my family. I appreciate her customer service, professionalism and guidance. I couldn’t be happier or recommend Rachel enough! Thank you Rachel!"
We responded:
"Thank you Katie! It is an honor to help you and Michael! I am so glad we connected and I could provide you and your family security. Welcome to the State Farm family! ❤️"
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Grace Kim

December 28, 2024

5  out of  5
rating by Grace Kim
"Rachel, Appreciate your guidance and help all the time!"
We responded:
"Thank you Grace! "
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Brian Rush

October 23, 2024

5  out of  5
rating by Brian Rush
"Excellent customer service. Brittany answered all of my questions about policies and coverages. Such a delightful group of people to deal with. I highly recommend them for all of your insurance needs."
We responded:
"Thank you Brian! We are excited for you to be part of the Rachel Abbott State Farm family. If you ever need us we are just a call or text away! "
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Sam Green

September 20, 2024

5  out of  5
rating by Sam Green
"Explained policies very well and each detail of coverage. Highly Recommend."
We responded:
"Thank you!! We are happy we could help you and look forward to helping you! 😀"
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Maneisha Booker

September 13, 2024

5  out of  5
rating by Maneisha Booker
"Where do I start ? I remember like it was yesterday.I was out shopping for Auto insurance,and came across “This specific office…The staff is Really,Friendly,Humble very Professional,Mrs.Rachel,Mrs.Megan & Mrs.Brittany..They always go to the extreme to help.I couldn’t pick a better set of Professional individuals to Purchase Insurance with.Their always patient.,Always have an answer for each question,Their Affordable,Reliable and Awesome..if I could shop at one place and buy everything,it would be with these Guys..Thank you all always.May God continue to bless you All abundantly!"
We responded:
"Wow! Thank you so much Maneisha!! We do our best to give everyone the best service we can! We appreciate you choosing us to be your insurance agent and look forward to helping you for many years to come! Your kind words mean so much to us!"
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Ebony Spencer

August 2, 2024

5  out of  5
rating by Ebony Spencer
"Brittany was awesome helping me. I highly recommend"
We responded:
"Thank you Ebony! We are so glad you chose us! We are here for you if you ever need us by phone, text, email or in person. Welcome to Rachel Abbott State Farm!"
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JamesJen Burdo

July 23, 2024

5  out of  5
rating by JamesJen Burdo
"We recently switched to Rachel Abbot and worked with Brittany. She was a pleasure to work with and very responsive and patient with us as we navigated a move from another state. So happy to have found this office!"
We responded:
"Thank you for taking time to leave us a review! We look forward to taking care of your insurance needs and helping you when you need us! Call, text or email us if you need to reach us."
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Yohanna

July 16, 2024

5  out of  5
rating by Yohanna
"Megan is so professional and knowledgeable. I had issues with a previous auto insurance and dealing with high payments that made no sense. I originally reached out for home owners insurance because my dad referred me to them but then I inquired about auto insurance. I am saving a lot by switching over to state farm. Megan has responded to all of my questions in such a timely manner and I appreciate that. I thank her for all her help and patience with me. Good customer service is so important to me and I am glad I am now with state farm!"
We responded:
"Thank you so much Yohanna!! We are so glad your dad referred you to us and you had an amazing experience! We love helping people like you every day and look forward to being here if and when you need us 🙂"
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S R

June 18, 2024

5  out of  5
rating by S R
"I love my new insurance. Brittany made sure I got the best deal. I am the type who tries not to brag about matters but when it comes to their services, they have a variety of ways they keep in contact with you. I love them! Give them a call today if you find your insurance is too costly. I love State Farm!"
We responded:
"Thank you! We love Brittany! Everyone at our Rachel Abbott Stat Farm is here to help you. We are glad you chose us. Call, text, email or stop in any time. "
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Melissa Seamon

June 4, 2024

5  out of  5
rating by Melissa Seamon
"Megan was such a pleasure to work with! Very easy to talk to, answered all our question, very patient and very prompt with getting back to you! If you need insurance or quotes she's your lady!"
We responded:
"Thank you Melissa! We are so glad you chose us for your insurance. Megan is awesome and we are so lucky to have her. We look forward to helping you as you need us. "
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Michael Walters

June 1, 2024

5  out of  5
rating by Michael Walters
"This office is always willing to help me when I misunderstand something or walk me through steps with my insurance to make sure it does what I need it to for me. Megan always answers my calls and emails to make sure my family and I are cared for."
We responded:
"Thank you for such a kind review! We are glad we are here for you and will do everything we can to continue to provide you with a great experience. Megan is a wonderful member of our team and we are so lucky to have her! "
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Jessica

May 30, 2024

5  out of  5
rating by Jessica
"Happy to have acquired insurance coverage here, specifically with the help of Megan. She is patient and a clear communicator who made the process quick and seamless and has helped me resolve an issue I encountered elsewhere. She is also so kind!"
We responded:
"Thank you Jessica! Megan is awesome! We are glad you chose us to help you with your insurance. We are here if you need us! Welcome to Rachel Abbott State Farm! "
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David Porter

May 23, 2024

5  out of  5
rating by David Porter
"Rachel Abbott is a great , patient and understanding agent, I recommend her to anyone interested in State Farm, she was the best agent I have dealt with on my journey to insurance coverage….thanks Rachel for the great affordable rates you offered me"
We responded:
"Thank you James! We are so glad you chose us! We truly appreciate the heartfelt compliment! "
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Andre Lowe

April 17, 2024

5  out of  5
rating by Andre Lowe
"Brittany was quick, efficient, and diligent. Also extremely courteous….I’m happy she was able to accommodate me because I did the whole transaction while at work! Thank you to her and Miss Abbott for helping me out !"
We responded:
"Welcome to Rachel Abbott State Farm! We are excited to take care of you and I’m so glad we made starting your policies here an easy process! We are all here to help you anytime you need us."
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google aayat

April 17, 2024

5  out of  5
rating by google aayat
"Excellent service"
We responded:
"Thank you! We appreciate your feedback and look forward to helping you in the future! "
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Steve Shore

April 8, 2024

5  out of  5
rating by Steve Shore
"We worked with Brittany King Ching on our auto and home policy. She was great matching our needs with the right policy. She kept us informed throughout the whole process. We certainly recommend her."
We responded:
"We are happy to have you at our office in Lewisville, NC, Steve! All of us in the office look forward to helping you now and in the future!! Thank you for taking time to share your experience. "