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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Gail hastings

September 7, 2025

5  out of  5
rating by Gail hastings
"Actually I saved half of what I was paying from Stillwater home insurance. The agent Rachel Abbott was professional and outstanding with helping me switch over with my mortgage company to State Farm. I'm so happy"
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Anthony Shuford

September 4, 2025

5  out of  5
rating by Anthony Shuford
"I have been with Rachel Abbott for 5 years. She and her staff have always been kind and professional. Brittany has gone to bat for me on several occasions and is so respectful and sincerely helpful. If you are looking for insurance agents, they’re all around, but if you actually are concerned about how you’re treated and helped you should definitely try Rachel Abbott and her Awesome staff! Thanks Rachel and Brittany!!!"
We responded:
"We are so glad to be your agent and give you a great value! Welcome to Rachel Abbott State Farm and thank you so much for your kinds words!"
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Victor Harris

September 4, 2025

5  out of  5
rating by Victor Harris
"Great services. Thank you for your help"
We responded:
"Thank you victor! We are always here if you have any questions or need us. "
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Tamara Shepherd

September 4, 2025

5  out of  5
rating by Tamara Shepherd
"Great from beginning to end with Brittany"
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J

August 29, 2025

5  out of  5
rating by J
"Megan was a great help today and the office has been awesome from getting initial quotes on Auto and Homeowners 6 months ago to renewal now."
We responded:
"Thank you for being part of our agency! Your kind words mean so much to us! We all work very hard to be as helpful and courteous as possible. We appreciate you! "
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Matt Blackwell

August 27, 2025

5  out of  5
rating by Matt Blackwell
"Megan is the most helpful agent I have dealt with!! Always available to answer my questions and extremely polite, a pleasure to deal with!!"
We responded:
"Thank you for taking time to leave us a review! We are glad you chose us and we hope we can help you for many years to come! "
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jenna butz

August 26, 2025

5  out of  5
rating by jenna butz
"I love this agency. Megan is incredible!!"
We responded:
"Wow, Such a wonderful compliment! Thank you for your 5-star review! We love helping you too Jenna! Megan is amazing and we are SO lucky to have her. "
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Logan Saunders

August 20, 2025

5  out of  5
rating by Logan Saunders
"Had some issues with my renters insurance and Megan Jones was such a huge help. It was also delt with in such a timely manner. All the work was done on their end and everything got fixed. Could not recommend them enough."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs."
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LeShaun Southerland

August 15, 2025

5  out of  5
rating by LeShaun Southerland
"My experience with my State Farm agent is always an awesome experience. Very pleasant, helpful and kind. Megan is always helpful and very understanding toward my needs. I recommend them to anyone looking for a new insurance agent."
We responded:
"Thank you for choosing us! We take great pride in our customer service and genuinely care about each one of our customers! Megan is wonderful. We are so lucky to have her in our office. "
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Jordan Robertson

July 28, 2025

5  out of  5
rating by Jordan Robertson
"Very smooth process getting signed up with new insurance. Way better deal than my previous insurance for great coverage. Brittany made everything very easy."
We responded:
"It’s wonderful to hear we got you a better deal! It’s our goal to give great service and cover what matters to you most all while getting you a great price. Brittany is wonderful too! "
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Lindsay M

July 25, 2025

5  out of  5
rating by Lindsay M
"I have been using Rachel's services for the past four years. We transferred our policy to her when we moved out of California. I've always been a big fan of State Farm. They really do take care of their customers when you need them. Dealing with claims are a pleasant and simple process. Rachel has been extremely competent, responsive, and very helpful for all of my insurance needs. Her associate Megan has also been really wonderful, detail-oriented and provides excellent customer service. It's very easy to get a hold of them when you need them. I highly recommend this team's services."
We responded:
"Thank you Lindsey for so many compliments in your review! We have loved getting to know you and helping you and your family over the years. Helping people like you is what we love most about our job!"
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Nicole Turnage

July 25, 2025

5  out of  5
rating by Nicole Turnage
"Each individual that works for Rachel is very helpful and quick with their responses. Rachel is someone who is always there for you when you need to discuss or question anything. Very friendly and respectful staff."
We responded:
"Thank you Nicole for leaving us such a thoughtful review! We always do our best to give top-notch customer service and we love hearing feedback from our customers. We really love our customers and are grateful for you as we know you have so many choices for your insurance. Thank you for choosing us! ♥️"
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rl patterson

June 26, 2025

5  out of  5
rating by rl patterson
"Very Good Service and Staff very nice to work with !"
We responded:
"Thank you! We appreciate your business and your review! Thanks for choosing us for your insurance! 😀"
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Crystal Williamson

June 24, 2025

5  out of  5
rating by Crystal Williamson
"I enjoy talking to every single 1 f them that helps me out w my insurance needs. They r wonderful people too talk too. Megan really helped me out w everything She answer all my questions. I greatly appreciate everything. I would recommend everyone to go to State Farm f their insurance needs."
We responded:
"Thank you Crystal! We have loved getting to know you and helping you over the years! Thank you so much for taking time to leave us a review. It means so much to us ☺️"
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Erin Boggess

June 6, 2025

5  out of  5
rating by Erin Boggess
"Megan was incredibly helpful in helping me organize all our policies and get our billing squared away. Insurance can be confusing and Megan was patient, friendly and made my experience better than expected!"
We responded:
"Thank you Erin! We appreciate you and your family as our customers and thank you for taking time to leave us a review! We are happy to help any time you need us with things big and small 😀"
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johnny leonard

June 5, 2025

5  out of  5
rating by johnny leonard
"A hail storm had damaged our roof on the house and dented my vehicle In the driveway. I called and filed a claim, and pretty quickly I was put in touch with an adjuster.. Everything up to that point was moving smoothly until I didn’t hear anything back from my adjuster for several days with no response… I contacted Rachel and told her about my situation with the adjuster, and the very same day I received a phone call from another adjuster. I just want to thank you Rachel for your help in the matter and for your Quick response."
We responded:
"I am so glad I could be there for you! Anytime you need us, my team and I we will do anything we can to help you. Thank you for Sharing your experience and for being a valued customer at Rachel Abbott State Farm! "
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Felicia Nycole

May 22, 2025

5  out of  5
rating by Felicia Nycole
"They are so nice. I have recommended them to multiple people and will continue to recommend them! If I could do over 5 stars I would they even contacted me after I had already done my policy for an update and to help me get a better car insurance policy not just a renters insurance policy so definitely recommend"
We responded:
"We are happy to take care of you Felicia! We are here whenever you need us. Call, text, email or come see us anytime. Thank you for the compliment and for choosing us! 🙂"
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Savannah Graham

May 22, 2025

5  out of  5
rating by Savannah Graham
"10/10 A friend of mine recommended them specifically and I’m so glad I went with them, Brittany was amazing. I’m very new at purchasing my own insurance and she was so patient and understanding a very thorough and walked me through everything, When it came to getting the Right policy for me and my partners car. Couldn’t recommend them enough."
We responded:
"Welcome to the Rachel Abbott State Farm family! Brittany is a wonderful part of our team. Thank you for leaving us a review! We are ready to help if and when you need us. "
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Felicia Allen

May 22, 2025

5  out of  5
rating by Felicia Allen
"My husband is the one who called to get quotes for auto from state farm. It was the best decision. The ladies that work in the office are very helpful, nice, and hardworking. Seems like customer service is dead in some companies but NOT this one. There is not a time I called I didn't get exceptional service."
We responded:
"We take great pride in the service we provide and your compliment means so much to us! Thank you for allowing us to quote your insurance coverage and let us help you with some of your most important assets! We look forward to building a great relationship with you in the future. "
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Christina Waller

April 10, 2025

5  out of  5
rating by Christina Waller
"I really Was satisfied with the service and offers that she gave she was engaged offered things that could help me better and save money need more reps like her thank you guys for all your help. I’m truly satisfied."
We responded:
"That’s wonderful to hear Christina! We believe in options so you can pick what makes sense for you. Now that you are a part of our office, please reach out if you need anything at all. Thanks for taking time to share your experience! "
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Matt Learo

March 30, 2025

5  out of  5
rating by Matt Learo
"Rachel and her team are top notch. They care about you and your family and execute exceptional customer service!"
We responded:
"Thank you Matt! We love helping customers just like you. Your compliment means so much to us. We hope to help you for many years to come. "
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Ebony Spencer

March 24, 2025

5  out of  5
rating by Ebony Spencer
"Meagan was awesome helping me. I highly recommend"
We responded:
"Thank you Ebony! We are so glad you chose us! We are here for you if you ever need us by phone, text, email or in person. Welcome to Rachel Abbott State Farm!"
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Mike Wells

March 13, 2025

1  out of  5
rating by Mike Wells
"Service has went down at this branch. There was a guy there named Matt who was good when I first started my policy few years ago. Performance has declined over time. Too slow in adding and remove vehicles. Lady gave me excuses as to why it takes so long. I want performance not excuses. I have 5+ vehicles and I’ve moved them all over to another insurance provider where you can add and remove vehicles online in minutes. Without having call in and wait 10-15 days."
We responded:
"I’m sorry that you feel as though you were underserved. We are truly sorry that it took longer than you are used to for the vehicle to be removed. We will did everything as fast as we could in our office including submitting the policy change as soon as our office opened and we got your message. We were waiting on our underwriting department to complete the request which has been done as of this morning. We are always here to talk on the phone about any issues that you have, and we will always do whatever we can to take care of our customers if we are made aware of concerns. We appreciate you choosing us to help you with your insurance needs during your time with our office and would be honored to help you again in the future. "
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Lynneth Johnson

March 10, 2025

5  out of  5
rating by Lynneth Johnson
"Megan is hands down the best! You can tell she’s not just there to do a job , but she actually cares about the people she helps. She’s super genuine, great at what she does, and takes the time to build a real relationship instead of just treating you like another client. She's patient and makes everything easy to understand and wants to help, which is super rare to find. She's an absolute gem! Huge shoutout to the Rachel Abbott Team for having an incredible person on board!"
We responded:
"We love Megan too! She is a great part of our team and we are lucky to have her. Thank you for leaving suck a kind review. It means so much to us! We are lucky to have such wonderful customers to take care of of just like you ❤️"
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Sarah Shinsky

March 9, 2025

5  out of  5
rating by Sarah Shinsky
"Everyone has been so responsive and helpful!"
We responded:
"Thank you Sarah for leaving us a compliment! We appreciate you and look forward to helping you for years to come! "