Skip to content

Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of rl patterson

rl patterson

June 26, 2025

5  out of  5
rating by rl patterson
"Very Good Service and Staff very nice to work with !"
We responded:
"Thank you! We appreciate your business and your review! Thanks for choosing us for your insurance! 😀"
Profile photo of Crystal Williamson

Crystal Williamson

June 24, 2025

5  out of  5
rating by Crystal Williamson
"I enjoy talking to every single 1 f them that helps me out w my insurance needs. They r wonderful people too talk too. Megan really helped me out w everything She answer all my questions. I greatly appreciate everything. I would recommend everyone to go to State Farm f their insurance needs."
We responded:
"Thank you Crystal! We have loved getting to know you and helping you over the years! Thank you so much for taking time to leave us a review. It means so much to us ☺️"
Profile photo of Erin Boggess

Erin Boggess

June 6, 2025

5  out of  5
rating by Erin Boggess
"Megan was incredibly helpful in helping me organize all our policies and get our billing squared away. Insurance can be confusing and Megan was patient, friendly and made my experience better than expected!"
We responded:
"Thank you Erin! We appreciate you and your family as our customers and thank you for taking time to leave us a review! We are happy to help any time you need us with things big and small 😀"
Profile photo of johnny leonard

johnny leonard

June 5, 2025

5  out of  5
rating by johnny leonard
"A hail storm had damaged our roof on the house and dented my vehicle In the driveway. I called and filed a claim, and pretty quickly I was put in touch with an adjuster.. Everything up to that point was moving smoothly until I didn’t hear anything back from my adjuster for several days with no response… I contacted Rachel and told her about my situation with the adjuster, and the very same day I received a phone call from another adjuster. I just want to thank you Rachel for your help in the matter and for your Quick response."
We responded:
"I am so glad I could be there for you! Anytime you need us, my team and I we will do anything we can to help you. Thank you for Sharing your experience and for being a valued customer at Rachel Abbott State Farm! "
Profile photo of Felicia Nycole

Felicia Nycole

May 22, 2025

5  out of  5
rating by Felicia Nycole
"They are so nice. I have recommended them to multiple people and will continue to recommend them! If I could do over 5 stars I would they even contacted me after I had already done my policy for an update and to help me get a better car insurance policy not just a renters insurance policy so definitely recommend"
We responded:
"We are happy to take care of you Felicia! We are here whenever you need us. Call, text, email or come see us anytime. Thank you for the compliment and for choosing us! 🙂"
Profile photo of Savannah Graham

Savannah Graham

May 22, 2025

5  out of  5
rating by Savannah Graham
"10/10 A friend of mine recommended them specifically and I’m so glad I went with them, Brittany was amazing. I’m very new at purchasing my own insurance and she was so patient and understanding a very thorough and walked me through everything, When it came to getting the Right policy for me and my partners car. Couldn’t recommend them enough."
We responded:
"Welcome to the Rachel Abbott State Farm family! Brittany is a wonderful part of our team. Thank you for leaving us a review! We are ready to help if and when you need us. "
Profile photo of Felicia Allen

Felicia Allen

May 22, 2025

5  out of  5
rating by Felicia Allen
"My husband is the one who called to get quotes for auto from state farm. It was the best decision. The ladies that work in the office are very helpful, nice, and hardworking. Seems like customer service is dead in some companies but NOT this one. There is not a time I called I didn't get exceptional service."
We responded:
"We take great pride in the service we provide and your compliment means so much to us! Thank you for allowing us to quote your insurance coverage and let us help you with some of your most important assets! We look forward to building a great relationship with you in the future. "
Profile photo of Christina Waller

Christina Waller

April 10, 2025

5  out of  5
rating by Christina Waller
"I really Was satisfied with the service and offers that she gave she was engaged offered things that could help me better and save money need more reps like her thank you guys for all your help. I’m truly satisfied."
We responded:
"That’s wonderful to hear Christina! We believe in options so you can pick what makes sense for you. Now that you are a part of our office, please reach out if you need anything at all. Thanks for taking time to share your experience! "
Profile photo of Matt Learo

Matt Learo

March 30, 2025

5  out of  5
rating by Matt Learo
"Rachel and her team are top notch. They care about you and your family and execute exceptional customer service!"
We responded:
"Thank you Matt! We love helping customers just like you. Your compliment means so much to us. We hope to help you for many years to come. "
Profile photo of Ebony Spencer

Ebony Spencer

March 24, 2025

5  out of  5
rating by Ebony Spencer
"Meagan was awesome helping me. I highly recommend"
We responded:
"Thank you Ebony! We are so glad you chose us! We are here for you if you ever need us by phone, text, email or in person. Welcome to Rachel Abbott State Farm!"
Profile photo of Mike Wells

Mike Wells

March 13, 2025

1  out of  5
rating by Mike Wells
"Service has went down at this branch. There was a guy there named Matt who was good when I first started my policy few years ago. Performance has declined over time. Too slow in adding and remove vehicles. Lady gave me excuses as to why it takes so long. I want performance not excuses. I have 5+ vehicles and I’ve moved them all over to another insurance provider where you can add and remove vehicles online in minutes. Without having call in and wait 10-15 days."
We responded:
"I’m sorry that you feel as though you were underserved. We are truly sorry that it took longer than you are used to for the vehicle to be removed. We will did everything as fast as we could in our office including submitting the policy change as soon as our office opened and we got your message. We were waiting on our underwriting department to complete the request which has been done as of this morning. We are always here to talk on the phone about any issues that you have, and we will always do whatever we can to take care of our customers if we are made aware of concerns. We appreciate you choosing us to help you with your insurance needs during your time with our office and would be honored to help you again in the future. "
Profile photo of Lynneth Johnson

Lynneth Johnson

March 10, 2025

5  out of  5
rating by Lynneth Johnson
"Megan is hands down the best! You can tell she’s not just there to do a job , but she actually cares about the people she helps. She’s super genuine, great at what she does, and takes the time to build a real relationship instead of just treating you like another client. She's patient and makes everything easy to understand and wants to help, which is super rare to find. She's an absolute gem! Huge shoutout to the Rachel Abbott Team for having an incredible person on board!"
We responded:
"We love Megan too! She is a great part of our team and we are lucky to have her. Thank you for leaving suck a kind review. It means so much to us! We are lucky to have such wonderful customers to take care of of just like you ❤️"
Profile photo of Sarah Shinsky

Sarah Shinsky

March 9, 2025

5  out of  5
rating by Sarah Shinsky
"Everyone has been so responsive and helpful!"
We responded:
"Thank you Sarah for leaving us a compliment! We appreciate you and look forward to helping you for years to come! "
Profile photo of Madison Garrett

Madison Garrett

March 8, 2025

5  out of  5
rating by Madison Garrett
"Working with Rachel Abbott’s team has been a smooth and easy process. They were extremely kind and helpful answering all of my questions. Would absolutely recommend!"
We responded:
"Thank you Madison! We are glad you chose us for your insurance needs. We look forward to helping you for years to come! Call, text or stop in if you ever need us or have a question "
Profile photo of Jonathan Elolf

Jonathan Elolf

February 28, 2025

5  out of  5
rating by Jonathan Elolf
"Made the process of setting up my new vehicle a breeze. Great customer service!"
We responded:
"Thank you Jonathan! Thank you for taking time to leave us a compliment. We appreciate you choosing us as your insurance company and look forward to helping you for years to come. "
Profile photo of Jake Brungardt

Jake Brungardt

February 13, 2025

5  out of  5
rating by Jake Brungardt
"I called today for a quote for a new vehicle I am getting and Megan was the most wonderful and very knowledgeable. I been with The Rachel Abbot group for years and this was a pleasure as always and Megan got me the quote and updated my insurance policy."
We responded:
"Thank you Jake!! Megan is a wonderful part of our team! We are so glad we have helped you for so long and we look forward to helping you for years to come. "
Profile photo of Sherry Hall

Sherry Hall

February 3, 2025

5  out of  5
rating by Sherry Hall
"everyone here is knowledgeable and helpful! if you need a new insurance agent i highly recommend Rachel Abbot"
We responded:
"Thanks sherry! You are a valued customer in our office! We are here if you need us! "
Profile photo of Patrick Shehan

Patrick Shehan

January 31, 2025

5  out of  5
rating by Patrick Shehan
"Rachel Abbott reviewed all of my policies, fully explained each part, and suggested issues I may want to change. She was extremely helpful and knowledgeable, and took all the time needed. She, and her Associates, are wonderful to work with regarding all types of insurance."
We responded:
"Thank you for taking time to leave us a review Pat! We appreciate you and thank you again for trusting us with your insurance needs! "
Profile photo of Alex Shada

Alex Shada

January 30, 2025

5  out of  5
rating by Alex Shada
"Rachel has a fantastic team. Brittany made the process painless and easy while answering all of my likely annoying questions."
We responded:
"Thank you Alex! We are so glad we are helping you with your insurance! Your questions are never annoying to us 🙂"
Profile photo of Katie Donnelly

Katie Donnelly

January 13, 2025

5  out of  5
rating by Katie Donnelly
"Rachel is an exceptional professional to work with! Her expertise is second to none. She is kind, patient, knowledgeable and flexible! Rachel made sure I understood everything and did what was best for me and my family. I appreciate her customer service, professionalism and guidance. I couldn’t be happier or recommend Rachel enough! Thank you Rachel!"
We responded:
"Thank you Katie! It is an honor to help you and Michael! I am so glad we connected and I could provide you and your family security. Welcome to the State Farm family! ❤️"
Profile photo of Grace Kim

Grace Kim

December 28, 2024

5  out of  5
rating by Grace Kim
"Rachel, Appreciate your guidance and help all the time!"
We responded:
"Thank you Grace! "
Profile photo of Brian Rush

Brian Rush

October 23, 2024

5  out of  5
rating by Brian Rush
"Excellent customer service. Brittany answered all of my questions about policies and coverages. Such a delightful group of people to deal with. I highly recommend them for all of your insurance needs."
We responded:
"Thank you Brian! We are excited for you to be part of the Rachel Abbott State Farm family. If you ever need us we are just a call or text away! "
Profile photo of Sam Green

Sam Green

September 20, 2024

5  out of  5
rating by Sam Green
"Explained policies very well and each detail of coverage. Highly Recommend."
We responded:
"Thank you!! We are happy we could help you and look forward to helping you! 😀"
Profile photo of Maneisha Booker

Maneisha Booker

September 13, 2024

5  out of  5
rating by Maneisha Booker
"Where do I start ? I remember like it was yesterday.I was out shopping for Auto insurance,and came across “This specific office…The staff is Really,Friendly,Humble very Professional,Mrs.Rachel,Mrs.Megan & Mrs.Brittany..They always go to the extreme to help.I couldn’t pick a better set of Professional individuals to Purchase Insurance with.Their always patient.,Always have an answer for each question,Their Affordable,Reliable and Awesome..if I could shop at one place and buy everything,it would be with these Guys..Thank you all always.May God continue to bless you All abundantly!"
We responded:
"Wow! Thank you so much Maneisha!! We do our best to give everyone the best service we can! We appreciate you choosing us to be your insurance agent and look forward to helping you for many years to come! Your kind words mean so much to us!"
Profile photo of JamesJen Burdo

JamesJen Burdo

July 23, 2024

5  out of  5
rating by JamesJen Burdo
"We recently switched to Rachel Abbot and worked with Brittany. She was a pleasure to work with and very responsive and patient with us as we navigated a move from another state. So happy to have found this office!"
We responded:
"Thank you for taking time to leave us a review! We look forward to taking care of your insurance needs and helping you when you need us! Call, text or email us if you need to reach us."